Core subscription tiers – Patchworks Support Portal

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Introduction

Different organisations have different needs when it comes to utilising the Patchworks dashboard - from minimal features required to perform specific tasks, all the way through to advanced functionality for building complex data flows in-house.

Our Core subscription tiers ensure that there's something to suit everyone. Information on this page details available subscription tiers and associated information.

Having purchased a subscription, its associated features and allowances are available to your organisation. Each user within your organisation is assigned a role which determines if/how they can access these features.

Available core subscription tiers

The table below summarises available dashboard features and feature allowances for each Core subscription tier.

Tier	Summary
Trial	Having registered for a Patchworks account your free trial starts with full access to all dashboard features for 15 days.
Blueprint Store	Applies for customers who access the Patchworks dashboard purely to use a particular blueprint - i.e. there's no requirement to install additional connectors/resources, build/update process flows, etc. With some exceptions, blueprint store user access is read-only.
Standard	Standard tier users have full access to all standard dashboard features - advanced features are displayed but are read-only. Limits apply to the number of deployed connectors and process flows allowed - if required, bolt-ons can be added to extend these allowances.
Professional	Professional tier users have full access to all standard and advanced dashboard features. Enhanced limits apply to the number of deployed connectors and process flows allowed - if required, bolt-ons can be added to extend these allowances.
Custom	Custom tier users have full access to all standard and advanced dashboard features. Custom limits apply to the number of deployed connectors and process flows allowed.

Core subscription tier allowances

The table below summarises feature access and allowances for each Core subscription tier.

Feature ↓	Trial	Blueprint store	Standard	Pro	Custom / Enterprise
Marketplace	Full access	No access	Full access	Full access	Full access
Advanced features	Full access	Limited access to work with existing process flows	No access	Full access	Full access
Deployed connectors (i.e. connectors used in enabled & deployed process flows)	2	Read-only access to purchased blueprint connectors	2	4	Custom
Connector instances	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Active process flows	2	Limited access to work with existing process flows	10	20	Custom
Concurrent running process flows	1	10	10	20	Starting at 30
Operations (per month)	10,000	150,000	250,000	500,000	Custom
Connector builder	Full access	No access	Full access	Full access	Full access
Patchworks API (per minute)	240	Limited access if required by purchased blueprint	240	240	Starting at 240
Webhooks (per minute)	2	Limited access if required by purchased blueprint	0	120	Starting at 120
Callbacks (per minute)	2	Limited access if required by purchased blueprint	0	0	Starting at 120
Event connectors	Full access	Limited access if required by purchased blueprint	No access	Full access	Full access
Email notifications (per month)	100	100	500	1000	Starting at 1000
AI script requests (per day)	5	5	5	5	5
Virtual environments	2	Limited access if required by purchased blueprint	2	2	Starting at 2

When do monthly/daily allowances refresh?

Allowance type	Summary
Monthly	Your allowance resets at the start of every new calendar month. You have access to your full balance from the first minute of the month until the final minute of the last day in that month. For example: `March 1st, 00:00` to `March 31st, 23:59`.
Daily	Your allowance resets at the start of every new day. You have access to your full balance from the first minute of the day until the final minute of the same day. For example: `March 1st, 00:00` to `March 1st, 23:59`.

Blueprint store tier summary

The blueprint store tier is for users who only need dashboard access to run prebuilt blueprints. These blueprints are built to perform specific tasks and as such, access is limited to features directly associated with purchased blueprints. The table below summarises allowed feature access for users on the blueprint store tier.

Feature	Allowed options
Marketplace	Access restricted to viewing/updating connectors included with purchased blueprint(s).
Connectors	Add new instances for existing connectors Edit existing connector instances
Process flows (general)	Run logs Edit existing process flow settings Edit existing process flow variables Deploy existing process flows Enable & disable labels for existing process flows Add & delete labels for existing process flows Add & delete email notifications for existing process flows Run existing process flow manually
Process flows (shapes) - trigger	Edit the trigger schedule for existing process flows
Process flows (shapes) - connector	Edit instance Edit existing parameters & filters
Process flows (shapes) - filter	Edit existing filters
Process flows (shapes) - route	Edit existing condition filters
Process flows (shapes) - add to cache & load from cache	Can use if included with process flow(s) Cannot create new caches Cannot delete caches Can clear existing cache(s) via cache maintenance
Process flows (shapes) - de-dupe	Can use if included with process flow(s) Cannot create new data pools Cannot delete data pools Can remove single IDs via data pool maintenance
Patchworks API	Can use if required by purchased blueprint(s)
Webhooks	Can use if included with process flow(s) - cannot add new webhooks
Event connectors	Can use if included with process flow(s) - cannot add new event connectors
Custom scripts	Can use if included with process flow(s) - cannot add, edit, delete or deploy scripts
Cross reference lookups	Edit cross reference values in any cross reference lookups associated with purchased blueprint(s)
Connector builder	No access

Advanced features

Advanced features are available on the professional tier, or can be added for standard tier users via a bolt-on. These features are listed below.

Feature	Item
Cache	Add to cache shape Load from cache shape Cache maintenance
De-dupe	De-dupe shape Data pool maintenance
Custom scripts	Custom scripts Script shape
Webhooks	Trigger - webhooks
Events	Event connectors Trigger - event connectors
Patchworks API	Core API

Core subscription tier bolt-ons

The table below summarises bolt-ons that can be purchased and added to existing core subscription tiers.

Bolt-on	Applicable tiers	Summary
Advanced features	standard	Enable advanced features.
Single connector	standard, professional, custom	Add one more connector to current deployed connectors allowance.
10 process flows	standard, professional, custom	Add ten more process flows to current deployed process flows allowance.
60 webhooks per minute	standard, professional, custom	Add 60 webhooks per minute to an existing allowance.
120 callbacks per minute	standard, professional, custom	Add 120 callbacks per minute to an existing allowance.
Partner features	standard, professional, custom	Create linked companies.
Flow concurrency limit	standard, professional, custom	Increase the number of process flows that can be run concurrently.
Cache memory (MB)	standard, professional, custom	Increase the size of caches that can added. The default allowance is 50MB.
Inbound API rate limit	standard, professional, custom	Increase your rate limit for the Patchworks API.
Tracked data extension	standard, professional, custom	Add a given number of days to an existing allowance.
AI requests	standard, professional, custom	Increase the number of AI requests allowed per day.
Virtual environments	standard, professional, custom	Increase the number of allowed virtual environments.

About the partner features bolt-on

The partner features bolt-on allows you to add your own linked companies. An allowance is provided for the number of companies created for given subscription tiers.

About the callback bolt-on

The callback bolt-on provides access to callback triggers and the callback shape, allowing you to send an API request which initialises a process flow and returns data in a real-time, synchronous call.

This feature utilises a callback queue to ensure that data is returned as a priority. All customers using the callback feature access the same callback queue, so performance depends on the complexity of your process flows and general platform load. Please see our callback shape page for more information on how this works.

For faster callback times, a dedicated callback queue can be purchased for your company. Please contact our Sales team for details.

Callback limits

The number of callback requests permitted per minute is determined by your core subscription tier. Given the nature of callbacks, soft and hard limits apply for requests:

Soft limit\ If a callback request exceeds your allowance up to and including the hard limit (see below) then processing continues normally, subject to any overage agreement that's in place.
Hard limit\ A hard limit of 240 applies to all company profiles. If the number of callback requests made per minute exceeds the associated subscription tier allowance by 241 or more, the request fails with a 429 too many requests response.

About the tracked data extension bolt-on

By default, tracked data remains available for interrogation (via the tracked data page) for 15 days. The tracked data extension allows you to increase this number of days.

The maximum number of days that can be added to the default is `75` (so a total lookback period of `90 days`).

It's important to note that any increase is not retrospective - your extended lookback starts to increment by one day, each full day after the extension is added. For example, if you add a tracked data extension of 10 days on the 1st of the month - giving a lookback of 25 days in total - the full 25-day lookback becomes available 10 full days later:

Day	Number of lookback days available
1st	15
2nd	16
3rd	17
4th	18
5th	19
6th	20
7th	21
8th	22
9th	23
10th	24
11th	25

How do I purchase a subscription tier or bolt-on?

Anyone can sign up for a new Patchworks trial subscription via our login page. When your 15-day trial period ends, you can contact the Patchworks Sales team to purchase the required subscription. You can do this via our website, or our dashboard chatbot:

If you have come to Patchworks via an agency/partner, please contact them to arrange your preferred subscription.

How can I check my subscription allowances?

To view all allowances for your subscription, access your Company insights page - you'll see your current subscription tier in the top right-hand corner. Click this to view all associated allowances:

For more information about this option please see our Company insights overview page.

How can I check the status of my connector & process flow allowances?

Subscription tiers are associated with different allowances for the number of deployed connectors, and the number of deployed process flows.

For allowance purposes, a 'deployed' process flow is a process flow that is both **deployed and enabled**. A 'deployed' connector is a connector that is in use by a 'deployed' process flow.

To view the number of 'deployed' connectors and the number remaining in your subscription tier allowance, select connectors and instances from the left-hand navigation menu - your allowance status is shown in the header of the manage connectors page:

To view the number of 'deployed' process flows and the number remaining in your subscription tier allowance, select process flows from the left-hand navigation menu - your allowance status is shown in the header of the manage your flows page: