AI conversation history – Patchworks Support Portal

To view this content in our official product documentation, click here.

Introduction

The AI conversation history page shows the number of interactions remaining from your allowance, followed by a list of conversations completed by users associated with your company profile:

Understanding your remaining interactions

An AI 'interaction' is decremented when either:

You use the script editor's generate option to generate a new script from an AI prompt
You use the script editor's send reply option to refine or clarify a script that's was just AI-generated

Up to 5 AI requests can be made per day for any company profile, free of charge. A subscription tier bolt-on can be purchased if you'd like to increase this allowance.

{% hint style="warning" %} AI request allowances are linked to company profiles. If you are a Patchworks partner, ensure you are switched to the relevant company profile before generating scripts with AI! {% endhint %}

Understanding your conversation history

Your conversation history shows one entry for each conversation completed within the last 15 days. A conversation begins when you generate an AI request and ends when you close the AI window.

Between starting and ending a conversation, you might have multiple interactions - perhaps refining your original query or responding to clarification requests from the AI agent.

Column	Summary
Conversation Id	A unique, internal id that's generated by Patchworks for each AI request.
Type	Always set to `script_generation` (further types may be added in future).
Status	The following statuses may be present, depending on where you are in the request: `processing`. A request is currently being processed. `complete` . The conversation is completed - i.e. an initial request was generated and the AI window was subsequently closed (any number of interactions may have happened between these two actions). `completed_error`. The conversation is still in progress, but the last interaction could not be completed successfully - for example, the request may have been interrupted. `needs_clarification`. The conversation is still in progress - the AI agent has requested clarification of requirements.
User	The Patchworks username of the person who made the request.
Reported	If a user clicks the `report` option for an AI-generated response, a marker is shown here.
Initial prompt	Hover your cursor over the first line of a prompt to view the first request made in a conversation:
Requests used	The number of requests used in the completed conversation.
Created at	The date and time that the request was initiated.