CC on Tickets

We can set up your account so all your users or the specific ones that you want, can "view" all the tickets raised by your team/organization. But that means they'll only be able to view the tickets. They can only add comments to the tickets they have raised or tickets they are CC-d on. 

As an End-User, while raising a ticket, you cannot CC anyone from your team on the ticket. 

However, you can;

1. Let us know on the ticket if you need one of your users to be able to leave comments on a ticket 
2. When replying to the Ticket's email notification CC any one of your users that need to be able to comment on that ticket. 

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UPDATE September 29th 2022 

On the Support Form where you submit your support requests, you can now CC any of your colleagues' who need to be able to communicate on a specific ticket.