ServiceNow (prebuilt connector)

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Description

ServiceNow is a cloud-based workflow automation and IT Service Management (ITSM) platform that helps organisations streamline and automate processes across IT, HR, facilities, customer service, and more.

API documentation

API documentation for ServiceNow (used to build this connector) can be found via the link below:

{% embed url="https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/build/applications/concept/api-rest.html" %}

Authentication

When adding connector instances for ServiceNow, the following authentication methods are supported:

• ServiceNow auth

ServiceNow auth

When a user chooses to add a connector instance using ServiceNow Auth authentication, the credentials below are prompted:

Credential	Required?	Notes
Scope	true	Determines what access or permissions are granted to Patchworks. You can define custom scopes in the ServiceNow dashboard.
Grant type	true	Set to client_credentials.
Client ID	true	A unique id generated when a new OAuth application is created in ServiceNow.
Client secret	true	The secret associated with the client id, generated when a new OAuth application is created in ServiceNow.
Response authentication token key	true	Set to access_token.
Username / password	true	Credentials for the ServiceNow user account to be authenticated.