Freshdesk (prebuilt connector)

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Description

Freshdesk is a cloud-based customer engagement solution for streamlining customer support.

API documentation

API documentation for Freshdesk (used to build this connector) can be found via the link below:

{% embed url="https://developers.freshdesk.com/" %}

Authentication

When adding connector instances for Freshdesk, the following authentication methods are supported:

• API key

API key authentication

When a user chooses to add a connector instance using API key authentication, the credentials below are prompted:

Credential	Required?	Notes
api key	true	Your API can be accessed via your Freshdesk user profile. For more information please see this Freshdesk guide.
domain	true	The URL that you use to access Freshdesk will be in the following form: https://domain.freshdesk.com, where 'domain' is unique to your organisation - for example: https://patchworks.freshdesk.com. Enter your domain here - for example: patchworks.