Installed process flows not working as expected – Patchworks Support Portal

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Scenario

You've installed a process flow from the Patchworks marketplace via a blueprint or via the process flows section. When you run the process flow it either fails or does not work as expected.

Reason

When a blueprint or a process flow is installed, it usually includes dependencies such as connectors, scripts, caches, etc. If a dependency fails to install or has not been deployed correctly, this can cause associated process flows to fail or give unexpected results.

Solution

Check the following:

Did the blueprint/process flow installation complete without any failures?

Once a blueprint or process flow has been installed from the marketplace, a series of confirmation messages is displayed - one message for each component.

Typically these are 'success' messages, but occasionally you may see a failure for one or more components. These messages are displayed briefly and then cleared however, you can review them later from your notifications centre.

If any part of the installation is shown to have failed, you can install the blueprint or process flow again.

When installing a blueprint you have the option to exclude given process flows. If you've already been working on process flows that you installed originally and don't want to lose these changes, you should exclude them before running the install again.

Have you completed all post-installation steps for the blueprint or process flow?

Installation instructions for Patchworks blueprints and process flows include some post-install setup steps - these must be completed before any associated process flows will run correctly. Double-check these steps to ensure that all required setup has been completed:

Are all associated scripts deployed?

Any custom scripts associated with a Patchworks blueprint or process flow are installed and deployed as part of the installation process. However, if an installed process flow is not working as expected, it's a good idea to check that all required scripts are deployed. To do this, follow the steps below.

Step 1\ Select scripts from the left-hand navigation menu:

Step 2\ Check the deployment status column for listed scripts - you're looking for any that show as un-deployed:

Step 3\ Click the name of the first un-deployed script:

Step 4\ Scroll down and click the save and deploy button:

Step 5\ Repeat these steps for any other scripts that need to be deployed.